Full-cycle UX services for fintech and banking

Services Hero

Strategy & Discovery

Defining key business goals and user needs, shaping strategy and roadmap for successful product growth and regulatory compliance

Service

  • Initial User Research and JTBD
  • Competitive Benchmarking

    Feature matrix, gap analysis, and actionable insights

  • Regulatory Landscape Analysis

    PSD2/3, PCI-DSS, GDPR etc.

  • UX Strategy

    JTBD, opportunity mapping, KPI / OKR alignment

  • Roadmap Development

Deliverables

  • UX Strategy Protocol and Roadmap
  • Competitive Benchmarking Report
  • Regulatory Recommendations Checklist

Experience & Content

Designing scalable, innovative solutions and design systems that align user needs, business goals, and compliance, delivering a sleek, modern, and competitive UI

Service

  • Information Architecture
  • Prototyping
  • UI Design
  • Design System Development

    UI kit, design tokens

  • UX Writing & Content Strategy

    Error messages, consent, onboarding flows

  • Responsive & Accessible Design

    Including WCAG accessibility audit

Deliverables

  • Detailed User Flows

    Covering standard scenarios and edge cases

  • Component Libraries and Style Guides for developers
  • Interactive Prototypes
  • Design Support Guidelines
  • UX Testing Reports

Compliance by Design

Embedding PSD2/PSD3, PCI DSS, GDPR, and other regulatory requirements into user journeys, ensuring documentation and compliance support at every stage

Service

  • Secure Authentication Flows
  • KYC / AML User Flows
  • Compliance UX Audit

    PSD2/PSD3, PCI DSS 4.0, GDPR

Deliverables

  • Compliant Flow Schematics and Prototypes
  • UX Compliance Report

Measurement & Growth

Analyzing user data, designing experiments, and optimizing conversion to improve product performance and customer satisfaction

Service

  • Experiment Design & Analysis
  • A/B testing and conversion rate optimization
  • User Behavior Tracking

Deliverables

  • Experiment Protocols
  • Conversion Optimization Recommendations
  • Customer Journey & KPI Dashboards

Audit & Remediation

Conducting comprehensive UX and compliance audits, developing prioritized remediation plans, and supporting their implementation to reduce risk

Service

  • Compliance Audit
  • Accessibility Audit
  • Competitive Benchmarking
  • Conversion Optimization Audit

Deliverables

  • Audit Report
  • Prioritized Remediation Roadmap

DesignOps Consulting

Establishing operational workflows and process standards for product stability and design quality

Service

  • Workflow and Assets Audits

Deliverables

  • Standardized Design Operations Processes
  • Documentation and Training Materials