Defining key business goals and user needs, shaping strategy and roadmap for successful product growth and regulatory compliance
Service
Initial User Research and JTBD
Competitive Benchmarking
Feature matrix, gap analysis, and actionable insights
Regulatory Landscape Analysis
PSD2/3, PCI-DSS, GDPR etc.
UX Strategy
JTBD, opportunity mapping, KPI / OKR alignment
Roadmap Development
Deliverables
UX Strategy Protocol and Roadmap
Competitive Benchmarking Report
Regulatory Recommendations Checklist
Experience & Content
Designing scalable, innovative solutions and design systems that align user needs, business goals, and compliance, delivering a sleek, modern, and competitive UI
Service
Information Architecture
Prototyping
UI Design
Design System Development
UI kit, design tokens
UX Writing & Content Strategy
Error messages, consent, onboarding flows
Responsive & Accessible Design
Including WCAG accessibility audit
Deliverables
Detailed User Flows
Covering standard scenarios and edge cases
Component Libraries and Style Guides for developers
Interactive Prototypes
Design Support Guidelines
UX Testing Reports
Compliance by Design
Embedding PSD2/PSD3, PCI DSS, GDPR, and other regulatory requirements into user journeys, ensuring documentation and compliance support at every stage
Service
Secure Authentication Flows
KYC / AML User Flows
Compliance UX Audit
PSD2/PSD3, PCI DSS 4.0, GDPR
Deliverables
Compliant Flow Schematics and Prototypes
UX Compliance Report
Measurement & Growth
Analyzing user data, designing experiments, and optimizing conversion to improve product performance and customer satisfaction
Service
Experiment Design & Analysis
A/B testing and conversion rate optimization
User Behavior Tracking
Deliverables
Experiment Protocols
Conversion Optimization Recommendations
Customer Journey & KPI Dashboards
Audit & Remediation
Conducting comprehensive UX and compliance audits, developing prioritized remediation plans, and supporting their implementation to reduce risk
Service
Compliance Audit
Accessibility Audit
Competitive Benchmarking
Conversion Optimization Audit
Deliverables
Audit Report
Prioritized Remediation Roadmap
DesignOps Consulting
Establishing operational workflows and process standards for product stability and design quality